Description

Scope of Position

The Spa Supervisor will assist the Spa Director in overseeing the daily operations of the Spa & Fitness center to ensure the delivery of exceptional guest experiences. He/she will be proficient in all product brands and product profiles.

Position Requirements

• Professional demeanor appropriate for a luxury environment.
• Strong communication and interpersonal skills.
• Minimum of 2 years experience in Spa industry or hospitality preferred.
• Minimum of 2 years Supervisory experience.
• Previous experience in a luxury spa environment is an asset.
• Spa Soft experience is an asset.

Responsibilities

• Greet guests and members in a friendly and efficient manner.
• Supervise the daily duties of the spa concierge and runners.
• Ability to perform all duties of the Spa Concierge and Spa Runners.
• Assist in the recruitment, development, and training of spa associates.
• Monitor scheduling of all services and special programming.
• Answer telephone inquiries promptly and professionally and channel them appropriately.
• Answer questions about available services, retail sales, general property information, and amenities.
• Product knowledge and training, supply orders, inventory counts and month end reports.
• Promote and sell spa and salon services.
• Respond to any guest inquiries or concerns regarding their treatment or experience in the spa and/or fitness center.
• Report any complaints or concerns to Spa Manager and/or Director.
• Oversee cleanliness and presentation of the facilities.
• Perform any other reasonable duties as required by management.

Education

• High school diploma or General Equivalency Diploma (GED).

Skills and Abilities

• Ability to communicate in the English language. Second language is a plus.
• Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.
• Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).

Physical Requirements

• Must be able to work in a fast-paced environment.
• Also requires standing/walking/reaching and bending throughout shift for extended periods of time.
• Must be physically fit in order to lift, pull and push items up to 50 pounds.

Qualifications